Courses
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Responsible AI use and organisational policies (AIC3C2)
In this course, you’ll explore what responsible AI use looks like. You’ll examine the principles that shape how AI tools should be used, the policies organisations put in place to govern that use and the specific data security risks AI introduces.
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What is AI and how it is used at work (benefits, risks, limitations) (AIC3C1)
In this course, you'll explore AI: what it is, how Machine Learning, Generative AI and related technologies work, and how AI tools are being adopted across the workplace.
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Digital requirements for the use of AI (AIC2C4)
In this course, you'll explore practical judgement around system maintenance, secure data handling, mobile working and escalation. The focus is on real support decisions.
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System configuration and permissions (AIC2C3)
In this course, you'll explore how system configurations and access permissions protect your organisation's data - and how you can support secure system changes and respond confidently when permissions go wrong.
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Types and features of digital information systems (AIC2C2)
In this course, you'll explore the digital information systems that support your organisation from helpdesk tools to HR and finance systems, and learn how to use and evaluate them effectively in your role as an AI Support champion.
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Devices, operating systems, cloud and infrastructure (AIC2C1)
In this course, you'll learn about the digital infrastructure that sits behind the tools and systems you use every day including devices, operating systems, cloud storage and physical servers.