Courses
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AI problem-solving lifecycle and diagnostic tools (AIC5C1)
In this course, you'll move from understanding systems to applying a structured approach. You'll learn how to diagnose digital problems, identify AI support tool issue types, respond to enquiries and follow a reliable issue resolution process.
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Backup and business continuity (AIC4C3)
In this course, you'll explore why backup matters and how restore points and rollback work, compare backup methods, learn what business continuity and disaster recovery planning mean for your role and recognise the impact of data loss.
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System updates, maintenance and security (AIC4C2)
In this course, you’ll explore the importance of maintaining and securing systems as part of your role as an AI Support champion.
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Data protection and legislation in the context of AI (AIC4C1)
In this course, you’ll explore the types of system updates an AI Support champion manages, how AI is changing the update picture, the risks of unpatched systems and how to follow a secure update process in line with organisational policy.
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Emerging technologies (AIC3C4)
In this course, you’ll explore the emerging technologies that are reshaping digital support work and what each of them specifically means for an AI Support champion.
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Impact of AI on sustainability and Net Zero (AIC3C3)
In this course, you’ll explore how digital technologies like AI affect sustainability and Net Zero goals. You’ll examine the full environmental picture of the tools you use everyday, where AI supports efficient working and develop practical habits.