Courses
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The role of an AI Support champion and your organisation (AIC1C1)
In this course, you'll learn about how Artificial Intelligence (AI) is used in modern digital support environments and how your role evolves when supporting AI-enabled systems.
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Types of data and data structures (incl. databases) (AIF6C2)
In this course, you'll learn the difference between data types, how databases are structured, how real systems organise information and how to recognise when a problem is caused by the structure of the data itself.
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Data lifecycles - create, process, analyse, store, destroy (AIF6C1)
In this course, you'll learn to identify the five stages of the data lifecycle, understand how data moves through each stage and recognise how your decisions influence data quality, system outcomes and AI outputs through careful data handling.
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Visualisations (DF4C3)
In this course, you will learn how to decide whether a visual is useful, choose a chart that fits the question, interpret what it shows and check whether its design creates a fair impression.
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Prompt engineering (AIF5C3)
In this course, you will learn how to write, refine and evaluate prompts so AI tools produce more useful outputs for everyday support work, team documentation and continuous improvement.
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CRAAP (AIF5C2)
In this course, you'll learn how to judge whether the information you find while diagnosing a problem is reliable enough to act on, what can go wrong when it isn't and how to search for help online without creating security or data-sharing risk.