Course curriculum

    1. 🎯 Learning objectives

    2. 📍 Introduction

    1. 💻 Personal qualities in HR Support

    1. 💻 What is adaptability?

    1. 💻 How to ask for help (video)

    2. 📖 How to ask for help (Wobo HRSC02.1)

    1. 💻 Different forms of communication

    2. 💻 Written communication

    3. 💻 Strengths and weaknesses of written forms of communication

    4. 💻 Strengths and weaknesses of verbal communication

    5. 💻 Forms of verbal communication (1)

    6. 💻 Forms of verbal communication (2)

    7. 💻 The power of non-verbal communication

    8. 💻 Barriers to effective communication

    9. 💻 Verbal communication skills

    10. 💻 Tone of voice

    11. 💻 Body language, posture and eye contact

    12. 💻 Interpersonal skills

    13. 💻 Establish rapport

    14. 💻 Five stages of active listening

    15. 📖 Adapting your style of communication (Wobo HRSC02.2)

    1. 💯 Quiz

    2. 🎉 Congratulations!

About this course

  • 23 lessons

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