(ICTL2C03) Helpdesk essentials
In this course, you will learn how to approach and speak to customers who require IT support. You'll be looking at language, communication, opening of calls, closing of calls and what to do after the call.
Course curriculum
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Helpdesk essentials - customer interaction (Pluralsight)
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ICTL2C03 course summary
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About this course
- 2 lessons