Course curriculum

    1. Learning Objectives

    2. Introduction

    3. The Importance of Communicating Effectively

    4. Transparency

    5. Non-verbal Communication

    6. Word Power

    7. Effective Questioning

    8. Recognising Reactions

    9. Assertiveness

    10. Challenging Conversations

    11. Influencing and Persuasion

    12. Summary

    13. Resources

    14. Quiz

About this course

  • Free
  • 14 lessons
  • 0 hours of video content

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