Course curriculum

    1. Learning outcomes

    1. Introduction

    2. Why is it important to effectively handle customer complaints?

    3. Identifying a complaint

    4. Mishandled complaints

    5. Effective techniques for handling complaints

    6. Conflict management

    7. The cause of complaints

    8. Conclusion

    9. Knowledge check

    1. Emotional intelligence, best practice

    2. Process improvements (activity)

    3. Your Wobo workbook

    4. Knowledge check

    5. Course summary

About this course

  • 15 lessons

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