(BAL3C01) Policies and processes
By the end of this course, you will have a better understanding of your organisation’s internal policies and key business processes and how they affect your own role as an apprentice.
Learning outcomes
Core activities
Introduction
Learning outcomes
The 7 principles of GDPR
Getting to grips with GDPR
GDPR changes from Brexit
Conclusion
Knowledge check
Introduction
Learning outcomes
What is the difference between bullying and harassment?
Bullying and harassment in the workplace
Legal requirements
Additional references
Conclusion
Knowledge check
Policies and processes worksheet (activity)
Introduction
Key terms
What is the difference between policies and procedures?
Tools in business development
PESTLE analysis
SWOT analysis
Scatter graphs
Pareto principle
Approaches to continuous improvement
Lean production
Kaizen
Knowledge check
Policies in your workplace (activity)
Your Wobo workbook
Check-in
Knowledge check
Course summary