LDN Apprenticeships

Introduction

Learning outcomes

Introduction

Learning outcomes

Key terms

Different forms of communication

Emotional intelligence

Formal and informal communication

Written communication

Strengths and weaknesses of written forms of communication

Forms of verbal communication (1)

Forms of verbal communication (2)

Strengths and weaknesses of verbal communication

The power of non-verbal communication

Barriers to effective communication

Conclusion

Knowledge check

Written communication (activity)

Introduction

Learning outcomes

Verbal communication skills

Tone of voice

Body language, posture and eye contact

Interpersonal skills

Establish rapport

Five stages of active listening

Telephone skills

Conclusion

Knowledge check

Workplace communication (activity)

Introduction

Key terms

Defining digital and social media

Social media

Types of social media

Social media statistics

Benefits of social and professional networking

Drawbacks to social media

Reducing risks

Using social media at work

Knowledge check

Individual social media presentation (activity)