Courses
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(ICTL2C06x) Asset registers, their purpose and value
In this course, you will learn what an asset register is, its importance and how it's used in business change.
Free
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(ICTL2C05x) Maintaining a disaster recovery plan
In this course, you will learn the foundations of creating, implementing and maintaining a functional disaster recovery plan that can span multiple areas and address protecting a company's critical assets and infrastructure.
Free
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(ICTL2C04x) Backups
In this course, you will learn why backups are important, backup strategy and testing.
Free
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(ICTL2C03x) Helpdesk essentials
In this course, you will learn how to approach and speak to customers who require IT support. You'll be looking at language, communication, opening of calls, closing of calls and what to do after the call.
Free
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(ICTL2C02x) Computer fundamentals - operational procedures
In this course, you will learn about IT documentation and conducting yourself professionally. You will also learn about environmental factors, software licensing, safety guidelines at work, centralised change management and disaster recovery.
Free
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(ICTL2C01x) The IT professional
In this course, you will learn how to use good communication skills, soft skills are critical when dealing with customers to provide excellent customer service and support.
Free