Courses
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Emerging technologies (AIF3C4)
In this course, you’ll explore the emerging technologies that are reshaping digital support work and what each of them specifically means for an AI Support champion.
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Impact of AI on sustainability and Net Zero (AIF3C3)
In this course, you’ll explore how digital technologies like AI affect sustainability and Net Zero goals. You’ll examine the full environmental picture of the tools you use everyday, where AI supports efficient working and develop practical habits.
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Responsible AI use and organisational policies (AIF3C2)
In this course, you’ll explore what responsible AI use looks like. You’ll examine the principles that shape how AI tools should be used, the policies organisations put in place to govern that use and the specific data security risks AI introduces.
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Responsible Use (DF3C6)
In this course, you'll learn what ethical use of data means and how data, ML, AI and Generative AI relate to each other. You'll recognise where bias in an AI system comes from and how responsible practice protects the organisation and data it holds.
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Participation and Development
4 CoursesFree
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Quality Assurance (DF3C5)
In this course, you'll learn how Quality Assurance (QA) supports accurate, complete, consistent and traceable data results. You'll also learn to recognise where automation could improve repeatable checks and where workplace review is still needed.