Courses
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(ICTL8C04x) Windows 10 troubleshooting part 2
In this course, you will learn how to harness the power of the Windows Event Viewer. You'll discover how to repair network and Internet connection problems and learn about the Registry, the Windows boot system, and hardware and software drivers.
Free
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(ICTL8C03x) Windows 10 troubleshooting part 1
In this course, you will learn how to use remote assistance and management tools to support end users. You'll discover how to use the reporting and monitoring tools in Windows before learning about recovery, diagnostic, and safe boot.
Free
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(ICTL8C02x) Installing and configuring macOS
In this course, you will learn when and how to install, update, upgrade, or reinstall macOS. You will learn how to use macOS Recovery to perform a clean installation, and you will configure and customise your installation with macOS tools.
Free
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(ICTL8C01x) Windows configuration, tools and utilities
In this course, you will learn about the different Windows versions and the editions of each that are most suited for corporate and home users. You will learn how to configure the Windows operating system and to perform administrative tasks.
Free
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(ICTL7C04x) Microsoft 365 security, compliance, and identity concepts
With your data in the cloud, it’s important that you configure the right security settings to protect it. This course will teach you the different security, compliance, and identity solutions for Microsoft 365.
Free
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(ICTL7C03x) Microsoft 365 basic concepts and fundamentals
In this course, you will access the entry level knowledge required to pursue a role in M365 administration and prepare for any of the four branches of M365 administration (Modern Desktop Admin, Teamwork Admin, Messaging Admin, and Security Admin).
Free