Courses
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AI problem-solving lifecycle and diagnostic tools (AIF5C1)
In this course, you'll move from understanding systems to applying a structured approach. You'll learn how to diagnose digital problems, identify AI support tool issue types, respond to enquiries and follow a reliable issue resolution process.
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Building Insights (DF4C2)
In this course, you'll learn how to summarise datasets, create/check derived metrics, choose an appropriate aggregation, calculate and interpret ratios/percentage measures, select statistical methods and turn a checked result into a clear insight.
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Backup and business continuity (AIF4C3)
In this course, you'll explore why backup matters and how restore points and rollback work, compare backup methods, learn what business continuity and disaster recovery planning mean for your role and recognise the impact of data loss.
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Approaching Analysis (DF4C1)
In this course, you'll learn how to approach an analysis with greater clarity and confidence, knowing what you are trying to understand, how to investigate it and how to present an answer that supports a sound decision.
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System updates, maintenance and security (AIF4C2)
In this course, you’ll explore the importance of maintaining and securing systems as part of your role as an AI Support champion.
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Inclusive Data (DF3C7)
In this course, you'll learn how to describe diversity, accessibility and cultural awareness and explain why they matter to businesses and customers. You'll recognise when information gives an incomplete picture and actions that help include others.